Privacy Policy

When you create an account, use our services or contact support, we may collect information that identifies you or relates to your activity. The type and amount of information collected depends on how you interact with Level Up Casino, the features you use and the checks that may be required before or during your play.

Account and identity information

• Your name, date of birth, country of residence and other details supplied when opening or managing an account.
• Your username, account login details, contact information and communication preferences.
• Information provided when you contact customer support, make an enquiry or report a problem.
• Information needed to help us understand account ownership and prevent unauthorised access.

Verification and financial information

• Identity or address verification documents and information contained in those documents, where checks are required.
• Payment method details, payment references and records of deposits, withdrawals, wagers and other account transactions.
• Information relating to financial or risk checks, including information used to identify unusual, suspicious or potentially fraudulent activity.
• Records of player support, account reviews, disputes and responsible gambling interactions where relevant.

Technical and usage information

When you visit or use the website, we may receive technical information such as your IP address, browser type, device type, operating system, language settings, approximate location, pages visited, session information and information about how you interact with website features. We may also collect information through cookies and similar technologies. Some technical information may be combined with account or transaction information to help protect the website and improve its operation.

We use personal information for purposes connected with providing and managing online gambling services. We seek to use information fairly and in a way that is reasonably expected in the context in which it was collected. Depending on the circumstances, this may include the following purposes:

• Creating, verifying, maintaining and administering your account.
• Processing deposits, withdrawals, wagers and other transactions.
• Confirming identity, age, eligibility and account ownership where appropriate.
• Carrying out anti-fraud, security, risk, compliance and responsible gambling checks.
• Detecting, investigating and preventing money laundering, account misuse, collusion, cheating, unlawful activity and other prohibited conduct.
• Providing customer support, responding to questions and resolving complaints or disputes.
• Keeping website systems secure, reliable and functional, and identifying technical faults.
• Understanding how players use the website so that we can improve features, content, performance and user experience.
• Sending service messages, account notices, security alerts and other essential communications.
• Sending marketing communications where permitted and where you have provided consent or where another lawful basis applies.
• Meeting legal, regulatory, tax, accounting, security and other applicable obligations.
• Establishing, exercising or defending legal rights and managing business records.

We may use automated tools or checks as part of security, fraud prevention, identity verification, account protection or responsible gambling processes. Where appropriate, additional review may be carried out by a person. Information may also be combined from different parts of our services when this is necessary for account administration, security or compliance.

We may share personal information with service providers and professional partners that help operate the website and provide related services. These parties may support payment processing, identity and document verification, fraud prevention, information technology, hosting, customer support, communications, analytics, security or legal and professional services. They are expected to handle information appropriately and only for relevant purposes.

Information may also be disclosed where necessary to protect players, the website or other people; to investigate suspected fraud or unlawful activity; to enforce our Terms and Conditions; or to comply with a valid legal, regulatory or governmental request. If the business or part of its operations changes ownership or structure, information may be transferred as part of that process, subject to applicable requirements.

We use reasonable administrative, technical and organisational measures to protect personal information from unauthorised access, loss, misuse, alteration or disclosure. These measures may include access controls, monitoring, secure systems and procedures for handling sensitive documents. No online service can guarantee complete security, so players should use strong passwords, keep login details confidential and contact support promptly if they suspect unauthorised account activity.

Personal information is kept only for as long as it is needed for the purposes described in this policy, unless a longer period is required or permitted. Some account, identity, payment, transaction, security and compliance records must be kept for a period required by law even after an account is closed. When information is no longer needed, it may be securely deleted, anonymised or disposed of in accordance with applicable requirements.

Service providers or business partners may process information in countries other than Australia. Where information is handled across borders, appropriate steps are taken to support secure handling and meet applicable privacy requirements. The protections that apply may vary depending on the location and the service involved.

Level Up Casino may use cookies and similar technologies to remember preferences, support account and website functions, maintain security, measure performance and understand how visitors use the website. Cookies are small files or identifiers stored on, or associated with, your device. Some are necessary for the website to operate, while others help with analytics, personalisation or communications.

You can manage or restrict cookies through your browser settings. You may be able to delete existing cookies, block some or all cookies, or receive a notification before a cookie is stored. If you disable necessary cookies, parts of the website may not work correctly, and some account or security features may be unavailable. Browser controls do not always affect every technology used by a website, so certain functions may still operate as required for security or service delivery.

Depending on your circumstances and applicable privacy requirements, you may have rights relating to the personal information we hold about you. These rights may include requesting access to your information, asking for inaccurate or incomplete information to be corrected, requesting deletion of information that no longer needs to be held, and withdrawing consent to marketing communications. You may also ask questions about how your information is used or raise a concern about our handling of personal information.

Making a privacy request

To exercise your data rights, including access, correction, deletion of your data, or withdrawal of consent to marketing, contact us at support@level-up-casino.site. Please describe your request clearly and provide enough information for us to locate the relevant account or records. We may need to verify your identity before completing a request, particularly where the information is sensitive or disclosure could affect account security.

We will assess and respond to requests within a reasonable timeframe and in accordance with applicable requirements. A request may be limited or declined where information must be retained, where fulfilling it would affect the rights of another person, where it could compromise security or fraud prevention, or where another lawful exception applies. If information is deleted, certain services or account functions may no longer be available.

You can usually stop promotional emails by using the unsubscribe option included in the message or by contacting us at support@level-up-casino.site. Opting out of marketing does not stop essential service communications, such as security notices, transaction updates, account messages or information required to provide the service.

Updates to this policy

We may update this Privacy Policy when our services, practices or legal obligations change. The updated version will be made available on the website, with the revised date or other notice where appropriate. We encourage players to review this page periodically so they understand how personal information is handled. If a change is significant, we may provide an additional notice through the website or another suitable communication channel.