Responsible Gaming

Gambling involves risk, and there is no guaranteed way to win. The outcome of casino games is determined by chance, so previous results do not predict future results. A winning session does not mean another win is due, and a losing session cannot be changed by continuing to play. Chasing losses can lead to larger losses and may make it harder to remain in control.

Before you play, decide how much time and money you are comfortable spending. Treat that amount as an entertainment expense rather than an investment. Only gamble with money that you can afford to lose after essential costs such as housing, food, bills, transport and other commitments have been covered. Never use borrowed money, credit intended for necessities or funds needed for important expenses to gamble.

• Set a spending limit before starting and avoid increasing it during a session.
• Set a time limit and take regular breaks away from the game.
• Keep track of deposits, wagers and losses rather than relying on memory.
• Do not chase losses or try to win back money by increasing your stakes.
• Avoid gambling when you are upset, stressed, tired or affected by alcohol or other substances.
• Keep gambling separate from essential household money and financial commitments.
• Balance gambling with other activities, interests and time with family or friends.
• Remember that bonuses, promotions and previous wins do not guarantee future results.

It can also help to discuss your gambling boundaries with someone you trust. An outside perspective may make it easier to notice changes in your behaviour and stay accountable to the limits you have chosen.

People can experience gambling harm in different ways. Some signs may be financial, while others may affect mood, relationships, work or everyday responsibilities. One sign alone does not necessarily mean that you have a gambling problem, but repeated or increasing concerns should be taken seriously.

• Spending more time or money gambling than you originally intended.
• Feeling restless, irritable or preoccupied when you are not gambling.
• Trying to hide, minimise or misrepresent your gambling activity.
• Borrowing money, selling possessions or missing payments because of gambling.
• Gambling to escape stress, loneliness, sadness or other difficult feelings.
• Returning to gamble soon after a loss to try to recover the money.
• Neglecting work, study, family, health or other responsibilities.
• Arguing with people close to you about gambling or its financial effects.
• Feeling unable to stop or take a break even when you want to.
• Experiencing guilt, anxiety, low mood or other distress related to gambling.

If any of these signs feel familiar, consider taking a break immediately and speaking with someone you trust. You do not need to wait until a problem becomes severe before asking for help. A qualified support service can provide confidential guidance and help you decide what steps may be appropriate.

A simple self-check

Ask yourself whether gambling is within your planned budget, whether you can stop when you intend to and whether it is affecting your relationships or responsibilities. Consider what you would tell a friend who described the same behaviour. Honest answers can help you identify whether a limit, a break or professional support would be useful.

Account controls can help you manage your gambling before concerns arise. Depending on the options available through your account and applicable requirements, you may be able to request controls relating to deposits, spending, session activity or access. Limits are most effective when they are set before you begin playing and are treated as firm boundaries.

1. Choose a limit that reflects your available entertainment budget, not your preferred gambling outcome.
2. Allow time to consider any increase to a limit rather than making an immediate decision during play.
3. Use activity or transaction information to review how much time and money you have spent.
4. Take a break if you notice that you are playing for longer or spending more than planned.
5. Contact the available support team if you need help understanding or using an account control.
6. If you want to stop gambling, request account closure or self-exclusion rather than relying only on willpower.

Self-exclusion is a stronger measure for people who want to prevent access for a chosen period or longer. A self-exclusion request should be made carefully and should not be treated as a temporary inconvenience. During a self-exclusion period, do not attempt to open or use another account. If you believe you need a complete break, ask for the strongest available restriction and seek independent support.

Account controls cannot remove the underlying risks of gambling, and no tool can replace personal awareness or professional assistance. If you have concerns about another person using your account, protect your login details and contact the appropriate support channel as soon as possible. Do not share passwords, payment access or account credentials.

If gambling is affecting you, your finances or someone close to you, consider contacting an Australian gambling support service. Gambling support organisations can offer confidential information, counselling and practical assistance. Services may be available by telephone, online or in person, and support can also be available for family members and friends affected by someone else’s gambling.

You can find current help through recognised Australian gambling support and health services, including services in your state or territory. If you search online, use official Australian government or established community service websites so that you receive reliable and current information. Level Up Casino does not provide medical, financial or psychological advice, so professional support may be more appropriate where gambling is causing distress or hardship.

If there is an immediate risk

If you or someone else is in immediate danger, experiencing a mental health emergency or thinking about self-harm, contact emergency services in Australia or attend the nearest emergency department. Gambling concerns can be overwhelming, but urgent help is available. Do not remain alone with immediate safety concerns.

Our approach

Level Up Casino aims to provide clear responsible gaming information and encourage players to make informed decisions. We may ask questions or request information where this is necessary to support account safety, meet applicable obligations or understand unusual activity. We may also provide information about available limits, breaks, account restrictions and support options.

Responsible gaming is a shared responsibility. Please read the applicable account terms and any information shown in your account before depositing or playing. If you have questions about responsible gaming tools or want to discuss restricting your access, use the support option available on the website. Never hesitate to ask for help, take a break or stop playing.