Betting Rules

You must be legally permitted to use online gambling services in your location. Level Up Casino is intended for adults only. You must not access or use the website if online gambling is prohibited where you are located, or if you are under the applicable legal age. It is your responsibility to understand and comply with the laws that apply to you before creating an account or placing a wager.

Only one personal account is generally permitted for each player unless Level Up Casino has expressly approved otherwise. Accounts must be created using accurate, complete and current information. You must not create an account for another person, allow another person to use your account, or transfer your account to someone else. You are responsible for keeping your login details private and for notifying the operator if you believe your account has been accessed without permission.

All wagers must be placed through the approved website or service and must be accepted by the system before they are considered valid. A wager is not confirmed merely because an amount has been entered or a button has been selected. You should check the displayed stake, selection, odds or game details before confirming your wager. Once accepted, a wager will normally be governed by the rules shown at the time it was placed.

• You must use your own account and your own deposited funds.
• You must not use the service for unlawful activity, fraud, collusion or money laundering.
• You must not interfere with the website, game software, payment process or security features.
• You must not use automated tools, bots, scripts or other methods designed to obtain an unfair advantage.
• You must follow any additional instructions, game rules or eligibility conditions displayed on the website.

Level Up Casino may review account activity, request information and apply account restrictions where required for security, compliance, responsible gambling or operational reasons. If an account is suspended, closed or restricted, further wagers may not be accepted and access to some or all services may be unavailable. Any review will be handled in accordance with the applicable website terms and legal requirements.

Each game or betting product may have its own rules. These rules can explain how to participate, how outcomes are determined, which actions are available, how a result is settled and what happens in unusual circumstances. You should read the relevant rules before playing. If a game-specific rule conflicts with a general statement on this page, the rule specifically displayed for that game may apply to the extent permitted by the governing terms.

Accepted and rejected wagers

A wager may be rejected, cancelled or voided where it was not properly received, where a technical or pricing error occurred, where the relevant game or market was unavailable, or where the applicable rules allow this outcome. If a wager is rejected, the stake should not be treated as a confirmed bet. You should review your account history or transaction record to confirm whether a wager was accepted.

Game outcomes

Casino game outcomes are determined by the rules and systems used for the relevant game. Where random number generation is used, each result is produced by the applicable game system. Previous results do not guarantee or predict future results. A run of losses does not make a win more likely, and players should never increase stakes to try to recover losses.

Results are normally settled using the information recorded by the website and the relevant game or betting system. If there is a clear technical error, incorrect display, interruption or other irregularity, Level Up Casino may investigate and take the action allowed under the applicable terms. This may include correcting a record, voiding an affected wager or restoring an affected balance where appropriate.

Balances and settlement

Your account balance may include deposited funds, winnings, promotional funds or other amounts subject to different conditions. A displayed balance is not necessarily immediately available for withdrawal if a payment, identity, compliance or promotion review is pending. Wagers are settled after the relevant result is available and in accordance with the rules that applied when the wager was accepted.

1. Check the game or market information before placing a wager.
2. Confirm the stake and selection before submitting the wager.
3. Keep a record of important bets, deposits and withdrawals.
4. Review your account history if a result or balance does not appear as expected.
5. Contact the available support channel through the website if you need an account or transaction review.

Deposits and withdrawals must be made using payment methods supported by the website and permitted for your account. You must be authorised to use the payment method selected. Payments may be subject to verification, processing checks, applicable conditions and any limits or requirements displayed on the website. Do not attempt to use a payment method belonging to another person unless this has been expressly permitted.

Before allowing a withdrawal or continuing account activity, Level Up Casino may need to verify your identity, age, payment method, source of funds or other account information. You must provide information that is truthful, readable and up to date. Delays may occur while checks are completed. Providing false documents or misleading information may result in an account restriction or other action under the applicable terms.

Promotions, bonuses, free plays and other offers are subject to their own eligibility requirements and promotional rules. Those rules may specify how an offer is claimed, which games or wagers qualify, any playthrough or turnover requirements, expiry conditions, maximum values and withdrawal restrictions. You should read the full terms of an offer before accepting it. If a promotion is not available to you, you should not attempt to claim it through another account or by providing inaccurate information.

Level Up Casino may correct an obvious error in a promotion, game display, balance or wager record. Where an error has resulted in a payment or credit that was not properly due, the relevant amount may be adjusted in accordance with the applicable terms. You should notify the operator if you identify an error affecting your account rather than using or withdrawing funds that may have been credited incorrectly.

Technical interruptions

Online services can be affected by maintenance, internet failures, device issues, software faults or other events outside the operator's control. If a connection is interrupted, do not assume that a wager was accepted or that an in-game action was completed. Check your account history and the relevant game record before trying again. The outcome of a disputed wager will be reviewed using available technical and transaction records.

Gambling should be treated as entertainment, not as a way to make money or solve financial problems. Set a budget before you play and only use money you can afford to lose. Never borrow money to gamble, chase losses or continue playing because you feel you must win back previous losses. Take regular breaks and avoid gambling when you are upset, tired, affected by alcohol or otherwise not able to make clear decisions.

You can use the responsible gambling tools and account controls made available through the website. Depending on the service, these may include deposit or wagering limits, time reminders, breaks, account suspension or self-exclusion options. Read the conditions for each control carefully, including when a limit takes effect and how long a restriction lasts. If you request self-exclusion or account closure for gambling reasons, do not create another account or attempt to bypass the restriction.

If gambling is affecting your finances, relationships, work, study or wellbeing, stop playing and seek independent support. You may also ask the available support team about responsible gambling options or how to restrict your account. Support can be sought before a problem becomes serious, and asking for help is a positive step.

These rules are general information and do not replace the full legal terms applying to your account or a specific game. The applicable version is the one published on the website at the relevant time, subject to any rights and protections provided by Australian law. Level Up Casino may update these rules when services, legal requirements or operational procedures change. You should review them periodically and before placing significant wagers.