Welcome Package

Up to $20,000
+ 500 FS

Across 5 deposits with tiered match rates
Wagering
35× bonus
Max bet
$85 per spin
Min deposit
$20
Withdrawal limit
$3,000/day

Level Up Casino Login: Access Your Account Easily

The Level Up Casino login gives you access to your account, balance, preferences and player features. If you forget your password, the reset process is straightforward: use the email linked to your account and follow the reset link.

Level Up Casino operates under licences issued by the Comoros Autonomous Island of Anjouan Financial Authority (ALSI-202508056-FI2) and the Tobique Gaming Commission (licence 0000002).

Logging in: what to enter and where to start

To sign in, use the email address and password connected to your Level Up Casino account. Enter both details on the login screen, then submit the form to open your account. Your account is available immediately after sign-up, so you can return to it whenever you want to check your player area.

The email address is especially important because it is used for account access and password recovery. It cannot be changed after registration, so take a moment to enter it carefully when creating your account. You can still use the account from a computer or mobile browser, and the main payment, login and account features remain available through the browser.

  • Use the email address linked to your account.
  • Enter your password exactly as saved, including capital letters if you used them.
  • Avoid VPN use, as VPN use is prohibited and winnings may be confiscated.
  • Keep your login details private and do not share access to your account.
  • Use only one account per user, IP address, computer and household.

Your login details matter

The account email cannot be changed after registration. If you have trouble signing in, start with the password reset option rather than creating another account.

Once signed in, you can use your account area to manage your player settings and access services available to you. That can include checking Loyalty Points progress, viewing responsible gambling limits and returning to Games Online. If a promotion asks for a Promo Code, enter it only through the relevant promotion field while signed in.

Forgotten password: reset access by email

Forgotten your password? Select the Forgot Password link on the login page. You will be asked to enter the email address connected to your account. A password reset link is then sent by email, allowing you to create a new password and return to the login screen.

Open the login screen

Go to the Level Up Casino login area and select the Forgot Password link.

Enter your account email

Type the email address used for your account. Check the spelling before submitting the request.

Open the reset email

Look for the password reset message in your inbox and select its reset link.

Create a new password

Follow the instructions in the email to set a new password, then use the new details to log in.

Contact support if you are still locked out

Live chat and email support are available for login assistance if the reset process does not solve the problem.

If the reset email does not appear straight away, check your spam or junk folder and confirm that you entered the same email used for the account. It is worth avoiding repeated new account attempts, because duplicate accounts can result in forfeiture of winnings and bonuses.

Keep the reset process simple

Use the email address already attached to your account and work from the latest reset message. If you request several links, use the newest one.

You can ask support for help through live chat or email. Live chat operates 24/7 and typically responds in under one minute. Support is available in English, French, German, Norwegian and Afrikaans.

Account access and safer gambling controls

Login is also the point where you manage your account settings and gambling controls. Level Up Casino provides deposit, loss and wager limits for daily, weekly and monthly periods. You can also choose a cooling-off period or self-exclusion if you want a longer break.

ControlAvailable choicesWhat it does
Deposit limitDaily, weekly or monthlySets a limit on deposits for the selected period.
Loss limitDaily, weekly or monthlySets a limit on losses for the selected period.
Wager limitDaily, weekly or monthlySets a limit on wagering for the selected period.
Cooling-off1 week, 1 month, 3 months or 6 monthsBlocks fiat deposits and promotional offers while withdrawals remain possible.
Self-exclusion6 months, 9 months, 1 year or indefinitelyDisables the account and blocks fiat deposits for the selected period.

A lower deposit, loss or wager limit takes effect immediately. Increasing a limit requires email confirmation and only takes effect after the previous limit of the same type expires. This delay gives you time to stick with the earlier limit rather than changing it on impulse.

During cooling-off, the account reactivates automatically when the chosen period ends. Fiat deposits are blocked and you are excluded from promotional offers, but withdrawals remain possible. Self-exclusion disables the account immediately; any remaining balance can be withdrawn manually through support.

Crypto deposits can work differently

Cryptocurrency deposits may still process during cooling-off or self-exclusion because of the technical nature of crypto transactions. These controls do not exempt you from verification if verification is needed to process funds.

Loss and wager limits do not apply to Sportsbook bets. Cooling-off also does not prevent Sportsbook bets when an available balance exists. If gambling stops feeling enjoyable or controlled, use the account tools or contact support about blocking the account and removing promotional materials.

Security checks that can affect account access

Level Up Casino uses 128-bit SSL encryption, and its random number generator software is tested by third-party auditors. These measures support the security of account activity, but you should still protect your own login details and use a private device where possible.

  • Choose a password that is difficult for other people to guess.
  • Do not give your password to another person.
  • Avoid signing in through a VPN, because VPN use is prohibited.
  • Keep access to your registered email account secure.
  • Contact support if you suspect someone else has accessed your account.

Identity checks may also be relevant when you use account services. Before a first withdrawal, KYC requires a photo ID, such as a passport or driver's licence, plus proof of address. Bitcoin players must submit valid ID before playing, with deposits and bets blocked until verification is complete.

That means a successful login does not always mean every account function is ready to use. Keep your documents available if verification is requested, and make sure the information on your account is accurate. If a verification question appears, support can help explain the next step through live chat or email.

Use the official recovery route

If you cannot remember your password, use Forgot Password and the registered email address. Do not open a second account simply to regain access.

Ready to return to your account?Use your registered email and password to sign in. If you have forgotten the password, the email reset option is the quickest place to begin.

Login help: the questions players usually ask

Most access problems are solved with the password reset link or a message to support. Before contacting the team, check that you are using the correct registered email and that your connection is not routing through a VPN.

  1. Confirm the email address you entered.
  2. Use Forgot Password if the password is rejected.
  3. Check your inbox and junk folder for the reset email.
  4. Try the latest reset link if you made more than one request.
  5. Contact 24/7 live chat or email support if access is still unavailable.

The account is designed to be used from a browser, so you do not need a separate app simply to log in. You can access the login function and other account features through the mobile browser as well as on a computer.

Login FAQs

How do I log in to Level Up Casino?

Enter the email address and password linked to your account on the login screen, then submit the form. If the password is forgotten, select Forgot Password and request a reset link by email.

What should I do if I forget my Level Up Casino password?

Select the Forgot Password link, enter your registered email address and open the reset link sent to your inbox. You can then create a new password and sign in again.

Can support help me access my account?

Yes. Login assistance is available through 24/7 live chat and email. Live chat typically responds in under one minute.

Can I change my account email address?

The email address cannot be changed after registration. Keep access to that email because it is used for password recovery.

Can I log in from a mobile browser?

Yes. The mobile browser version provides access to login and all payment, withdrawal and account features without requiring an app download.

What gambling limits can I manage after logging in?

You can set daily, weekly and monthly deposit, loss and wager limits. Cooling-off periods and self-exclusion options are also available.

What happens during a cooling-off period?

Fiat deposits are blocked and promotional offers are unavailable while the cooling-off period is active. Withdrawals remain possible, and the account reactivates when the selected period ends.

What happens if I choose self-exclusion?

The account is disabled immediately and fiat deposits are blocked for the selected period. Remaining balances can be withdrawn manually through support.