Terms & Conditions

These terms and conditions form a legal agreement between you and Level Up Casino regarding your use of the website, account services, games, promotions and related features. By accessing the website or using any service, you confirm that you have read, understood and accepted these terms. If you do not agree with any part of them, you must not use the website or its services.

You must use Level Up Casino only for lawful purposes and in accordance with these terms, any applicable game rules, promotional conditions, privacy information and responsible gambling guidance. Additional terms may apply to particular games, payment methods, promotions or account features. Where additional terms apply, they will be made available to you before or during the relevant activity.

You are responsible for reading the current version of these terms. Level Up Casino may update or amend them from time to time to reflect changes to the services, legal requirements, security practices or business operations. Updated terms will apply from the date stated or, where no date is stated, when they are published on the website. Your continued use of the website after an update means that you accept the revised terms.

Eligibility and lawful use

You must meet the minimum legal age and any other eligibility requirements that apply in your location before opening or using an account. You must not access the website where online gambling is prohibited or restricted by law. It is your responsibility to understand and comply with the laws that apply to you.

Level Up Casino may restrict access, refuse registration, suspend an account or close an account where it reasonably considers that a user is not eligible, has provided inaccurate information, is located in a restricted jurisdiction or is otherwise using the services unlawfully.

To use certain services, you may need to create a personal account. Information provided during registration must be accurate, complete and kept up to date. You must not register an account in another person's name, create multiple accounts unless expressly permitted, or allow another person to use your account.

You are responsible for keeping your login details confidential and for all activity carried out through your account. If you believe that your account details have been lost, disclosed, misused or accessed without permission, you should take immediate steps to secure the account and notify Level Up Casino through the available support channel.

• Use truthful and current registration information.
• Keep passwords and other security credentials private.
• Use only your own payment methods unless expressly approved.
• Do not sell, transfer, lend or otherwise share your account.
• Co-operate with reasonable identity, age and security checks.
• Notify the operator if your personal information changes.

Level Up Casino may request documents or other information to verify your identity, age, location, source of funds or ownership of a payment method. Verification may be required before deposits, withdrawals, account changes or continued access can be completed. Information will be handled in accordance with the applicable privacy policy and legal obligations.

You must not use the website to engage in fraud, money laundering, collusion, cheating, manipulation, automated activity, unauthorised access, cyber abuse or any other conduct that may harm the operator, other users or the integrity of the games. You must not interfere with the website, introduce malicious code or attempt to bypass security, technical or account controls.

Suspension and account closure

An account may be suspended, limited or closed where required by law, for security reasons, during an investigation, because of suspected misuse, or where these terms may have been breached. Access may also be restricted at your request as part of a self-exclusion or other responsible gambling measure. Any review of an account may affect access to games, deposits, withdrawals or promotional benefits while it is in progress.

Games available through Level Up Casino are subject to their displayed rules, features and outcome mechanisms. Before playing, you should review the relevant game information, including the way stakes are placed, results are determined and winnings are calculated. Game results are final except where a clear technical or operational error has occurred.

You should only deposit funds that you can afford to lose. Available payment methods, processing requirements and transaction restrictions may vary. Deposits must be made using a payment method that belongs to you or that you are authorised to use. A transaction may be delayed, declined, reversed or subject to additional checks for legal, security, payment-provider or operational reasons.

Withdrawals may be subject to account verification, payment checks, applicable game or promotional rules and any limits displayed at the time of the request. You should ensure that your account information and payment details are correct. The operator may return funds through an approved payment method and may take reasonable steps to confirm that a payment is being made to the rightful account holder.

Promotions, bonuses, rewards and other offers are available only in accordance with their specific terms. Those terms may include eligibility rules, participation requirements, expiry periods, wagering conditions, game restrictions, withdrawal conditions or limits. If promotional terms conflict with these general terms, the specific promotional terms will apply to that promotion.

Only one benefit may be available to a user, household, device, payment method or other qualifying group where a promotion states such a restriction. Level Up Casino may withdraw, correct or cancel an offer where it has been issued in error, misused or obtained through conduct that does not comply with the relevant terms. You should not participate in an offer unless you understand its conditions.

Errors and technical interruptions

If a technical, administrative or obvious error affects a game, account balance, transaction, promotion or result, Level Up Casino may take reasonable steps to correct the error. This may include cancelling affected activity, correcting balances or reversing an affected transaction. The operator may temporarily suspend a service for maintenance, updates, security checks or other operational reasons.

Responsible gambling

Gambling should be treated as entertainment, not as a way to make money or solve financial difficulties. Set a budget before you play and do not gamble with money needed for everyday expenses. Do not chase losses, borrow money to gamble or play while affected by alcohol, medication or other substances.

Responsible gambling tools and support options may be available through the website. These can include deposit controls, time or session reminders, activity information, breaks, account restrictions and self-exclusion. Availability and operation may depend on the relevant service and applicable requirements. If gambling is affecting your finances, relationships, work or wellbeing, stop playing and seek independent support.

Privacy and communications

Personal information is collected and used to provide services, administer accounts, process transactions, prevent fraud, meet legal obligations, improve the website and communicate with you. The way information is handled is explained in the applicable Privacy Policy. By using the services, you acknowledge that information may be processed for these purposes in accordance with that policy and applicable law.

You may receive service messages relating to your account, transactions, security, changes to the website or these terms. Marketing communications are subject to applicable requirements and may include an option to manage or withdraw your marketing preferences. You should keep your contact and account information current so important service notices can reach you.

Liability and applicable law

The website and services are provided subject to availability. To the extent permitted by law, Level Up Casino is not responsible for loss caused by circumstances outside its reasonable control, including telecommunications failures, internet interruptions, device issues, payment-provider problems, malware or events affecting the operation of the website. Nothing in these terms excludes or limits a right or remedy that cannot lawfully be excluded or limited.

You are responsible for the equipment, internet connection and security arrangements needed to access the website. You should use up-to-date security software and take reasonable care when accessing your account, particularly on shared or public devices.

These terms are intended to operate consistently with applicable Australian law and mandatory consumer protections. If any provision is found to be invalid or unenforceable, the remaining provisions will continue to apply. A failure to enforce a provision immediately does not constitute a permanent waiver of that provision.

If you have a question, complaint or concern about these terms or your use of the services, please use the support or contact options made available on the Level Up Casino website. We recommend keeping relevant account, transaction and game information when raising an issue so it can be reviewed efficiently.